Remo Uherek

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Home › Customer Service

Tag: Customer Service

Why you should fire your customers

I have a “please everyone” tendency. I find it very difficult when people criticize or don’t like me. What I have learned of course is, that it’s impossible to please everyone. And that no matter what you do, some people won’t like it. In the past, I tried to please every single customer. Not anymore….

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July 26, 2016May 29, 2020 by Remo Uherek

My Aldi E-Bike broke. I called customer service. And felt like a king!

I am totally blown away by a customer service experience that happened today I simply have to share it. Great customer service deserves attention! And it needs to be emulated by as many companies as possible. Two months ago I bought a mid-engine E-Bike at Aldi Suisse by Prophete for the unbelievable price of just…

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September 16, 2014September 2, 2020 by Remo Uherek

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